Samsung Electric Range Burner Not Working: Triple Radiant Element Replacement in San Jose
A Samsung glass-top range lost its large triple burner. We confirmed the element had failed, removed the whole glass top, repaired the burnt wire terminal and installed a new triple element.
Repair at a glance
| City | San Jose, CA |
|---|---|
| Appliance | Electric range |
| Category | Major Brands |
| Brand & model | Samsung electric slide-in range, glass cooktop (model label not available) |
| Repair date | |
| Customer complaint | The large right-front triple burner on the glass cooktop was not heating. The other burners worked. |
| Diagnosis | The infinite switch was working; the triple radiant heating element had failed, and its wire terminal was burnt. |
| Repair cost | $428 (parts and labor) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
What the customer told us
The customer in San Jose said the large right-front burner on their Samsung electric range — a triple-ring radiant element — had stopped heating. The rest of the cooktop worked normally.
Diagnosis: switch or element?
When one radiant burner stops working, the cause is usually either the infinite switch that controls it or the heating element itself. We tested both and confirmed the switch was fine — the triple heating element had failed.
We ordered the replacement element; the part arrived a few days later and we returned to complete the repair.
Removing the glass top safely
This is a delicate repair. The ceramic glass cooktop has to be taken apart very carefully so it does not crack. On this range the whole top assembly could be removed in one piece, which made the job easier.
We turned the glass top over and laid it on a towel on the table, then removed the mounting brackets that hold the heating elements against the glass.
A burnt terminal
With the element exposed we found the wire connector at its terminal was burnt. A burnt terminal cannot simply be reused: the damaged contact has high resistance, it overheats, and sooner or later the new element would burn out at the same spot.
We cut back the damaged wire, crimped on a new terminal and installed the new triple radiant element.
Result
After installing the new element we reassembled the brackets, put the glass top back on and checked that all three rings of the burner heat properly.
The total for this repair, including the part and labor, was $428. The repair comes with a 6-month warranty on parts and labor.
Photos from this repair
The Samsung electric range before the repair. 
Range pulled out, glass top being released. 
Rear panel removed to reach the wiring. 
Control board and cooktop wiring. 
The whole glass top assembly removed. 
Glass top turned over on a towel — elements and mounting brackets. 
The burnt terminal on the element's wire connection. 
Old element (left) and the new triple element (right). 
New triple element installed, brackets back in place.
Need Samsung electric range repair?
$85 diagnostic applied to the repair. Serving San Jose, San Francisco & the Bay Area.